Resume

Shelby Auer

aush1101@stcloudstate.edu

Education

Bachelor of Science in Mass Communications – Public relations Sequence

St. Cloud State University (SCSU), St. Cloud, MN

*Minor: Communication Studies – Emphasis in Persuasion and Advocacy

*Major Program nationally accredited by Accrediting Council on Education in Journalism and Mass Communications (ACEJMC)

*Work an average of 35 hours per week while attending college full-time

*Major GPA: 3.52

Work Experience

Human Resource Coordinator – Menards: Waite Park, MN                                                               (May 2016 – Present)

*Utilize abilities to develop strong professional relationships with a variety of people and build an array of competencies needed to experience continued success

*Ensure that  Menards® continues to be an exciting place to work and will be a part of a top-notch team

*Work directly with General Manager and Operations Human Resource Manager to ensure store atmosphere is positive and fosters the success of its team members

*Execute payroll on a weekly basis

*Hiring/firing processes

*Recruitment: both student and public

*Complete Workers Compensation

*Follow policies/procedures to execute daily protocol

*Experience in federal law/legalities: LOA, FMLA, ADA

Head Cashier, Cashier – Menards: Waite Park, MN – Forest Lake, MN – Blaine, MN                   (May 2009 – May 2016)

Head Cashier, Waite Park, MN

*Maintain checkout operations by following policies and procedures: reporting needed changes

*Support various customer service initiatives, improvements and enhancements to improve operational efficiency

*Balance cash drawer at beginning, during and end of work shift

*Provide pricing information to cashiers and customers

*Assure guest satisfaction by providing the best products and services to our customers through hard work and dedication

Cashier, Waite Park, MN

*Completed the Preparing for Advancement Program: reviewed management topics and acquired training on how to apply the topics presented into everyday situations

*Worked in different departments to gain perspective including marketing, sales, customer services, purchasing, merchandising, and shipping/receiving

*Adhered to guidelines of formal written training program

Cashier, Forest Lake, MN

*Familiarized self with service desk: executed guest returns and refunds and molded problem-solving skills while handling guest complaints

*Willingly cross-trained in multiple sales floor departments to further company knowledge

Cashier, Blaine, MN

*Adapted a guest service work ethic while driving sales and maintaining a clean work environment, performing cashiering duties and having a positive and energetic attitude

*Efficiently executed customer transactions, bagged merchandise neatly and promoted rewards programs

*Collected payment by accepting cash, check or charge payments from customers

Event Planning Intern, Career Services Center – SCSU, St. Cloud, MN                                (August 2015 – April 2016)

*Executed various HR-related functions: recruitment, safety, employer/employee relations, compliance, training, development, addressed employee questions and concerns on a day-to-day basis, job postings, hiring and firing process, talent sourcing, resume screening and reference verification, problem solving and resolution, maintained data base for data entry, provided administrative support to all staff, implemented workplace privacy and performed inventory on a day-to-day basis

*Coordinated employee functions: partnering with employers to execute office affiliated events (annual Internship Fair, annual Diversity Job Fair, bi-annual Career/Job Fair Prep Parties) while micromanaging 50+ employers/500+ attendees per event, correspondence and analysis reports (memos, charts, tables, presentation materials; edited/proofed copies for spelling, grammar, layout, accuracy and clarity prior to distribution

*Process Improvement: implemented an automatic system with Technology and Information Specialist to process recruited volunteers for events more efficiently

*Project Management: implemented Event Planning Intern manual providing position responsibilities and skills, contacts, resources, analysis, inventory and suggestions; ensured all deadlines were met via e-mail communication; trained new employees and volunteers on processes and job skills to help increase efficiency and reduce error rates